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AIG Assist™ Travel Insurance Claims

Travel with a Peace of Mind, Travel with AIG Assist™
Secure, Fast & Easy  Submit Online Proposal Form  You're covered !
Click here for Travel Insurance Online Quotation / Application
AIG Assist™ Global Travel Insurance is underwritten by American Home Assurance Company, Singapore,
a member of American International Group, Inc. (AIG). Servicing agent: Loh Leng Ngah

How to Claim
To ensure prompt processing of your claim, it is important that you submit a completed Travel Insurance Claim Form with the copy of policy/certificate of insurance together with the applicable documents to:

AIG Travel Claims Unit
C/O Crawford & Co. International Pte Ltd
No.5 Shenton Way
#33-01 UIC Building
Singapore - 068808

Travel Claims Contact

For more help
Please contact us at (65)1800-419-3000 so that we may appoint an adjuster to look into the matter if warranted.

Others
For assistance on Claims Service not listed above, please contact us at (65)1800-419-3000 or send an email to Claims.

Download Forms

Claim FormTravel Insurance Claims Form 

Documents Needed For Travel Insurance Claims:

Personal Accident

  • Death Certificate
  • Medical Report
Medical Benefits and Services
  • Original Medical Bills/Certificates
  • 24-Hours Worldwide Travel Assistance Service provided by AIG TRAVEL ASSIST
Cancellation, Postponement and Curtailment

    Travel Cancellation and Travel Postponement

  • Death Certificate/Doctor's letter
  • Invoice from travel agency and statement showing amount refunded
  • Invoice showing cancellation charges/administration charge for postponement
  • Proof of relationship to Insured

    Travel Curtailment

  • Additional ticket purchase
  • Letter from agency showing breakdown of trip not utilized
  • Proof of relationship to Insured
Losses and Delay

    Damage Baggage

  • Property Irregularity Report
  • Receipts/Photographs of damaged baggage

    Baggage Delay

  • Property Irregularity Report
  • Air Ticket and acknowledgment receipt on baggage received

    Baggage Loss

  • Property Irregularity Report/Police Report/Hotel Management Report
  • Receipts of items lost/proof of purchase

    Flight Delay

  • Delay report from airline
  • Air Ticket and Boarding Pass

    Personal Money

  • Police Report/Hotel management Report

    Loss of Travel Document

  • Police Report
  • Receipts of replacement Passport
  • Hotel bills incurred for replacement of document
  • Transportation bills
  • Administration charges for obtaining replacement air ticket
  • Police Report/Hotel management Report

    Pet Care

  • Delayed report from airline
  • Written confirmation from the kennel/cattery or pet hotel adivising the original pick-up date and the actual pick-up date

Personal Liability

Do not admit liability or make any offer, promise or payment without our prior consent. Submit all correspondence/documents from third parties for our handling.

 

Travel with a Peace of Mind, Travel with AIG Assist™
Secure, Fast & Easy  Submit Online Proposal Form  You're covered !
Click here for Travel Insurance Online Quotation / Application
AIG Assist™ Global Travel Insurance is underwritten by American Home Assurance Company, Singapore,
a member of American International Group, Inc. (AIG). Servicing agent: Loh Leng Ngah

 

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