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AIG Assist™ Travel Insurance Claims

	Travel with a Peace of Mind, Travel with AIG Assist™
	Secure, Fast & Easy  Submit Online Proposal Form  You're covered !
	Click here for Travel Insurance Online Quotation / Application

AIG Assist™ Global Travel Insurance is underwritten by American Home Assurance Company, Singapore,
a member of American International Group, Inc. (AIG). Servicing agent: Loh Leng Ngah

How to Claim
To ensure prompt processing of your claim, it is important that you submit a completed Travel Insurance Claim Form with the copy of policy/certificate of insurance together with the applicable documents to:

AIG Travel Claims Unit
C/O Crawford & Co. International Pte Ltd
No.5 Shenton Way
#33-01 UIC Building
Singapore - 068808

Travel Claims Contact

• Telephone: (65)1800-419-3000 Fax: (65)6835-7417
• Claims Services Email: claims.ahasgp@aig.com

Download Forms

Travel Insurance Claims Form 

Documents Needed For Travel Insurance Claims:

Personal Accident

• Death Certificate
• Medical Report

• Original Medical Bills/Certificates
• 24-Hours Worldwide Travel Assistance Service provided by AIG TRAVEL ASSIST

Travel Cancellation and Travel Postponement

• Death Certificate/Doctor's letter
• Invoice from travel agency and statement showing amount refunded
• Invoice showing cancellation charges/administration charge for postponement
• Proof of relationship to Insured

  Travel Curtailment

• Additional ticket purchase
• Letter from agency showing breakdown of trip not utilized
• Proof of relationship to Insured

Damage Baggage

• Property Irregularity Report
• Receipts/Photographs of damaged baggage

  Baggage Delay

• Property Irregularity Report
• Air Ticket and acknowledgment receipt on baggage received

  Baggage Loss

• Property Irregularity Report/Police Report/Hotel Management Report
• Receipts of items lost/proof of purchase

  Flight Delay

• Delay report from airline
• Air Ticket and Boarding Pass

  Personal Money

• Police Report/Hotel management Report

  Loss of Travel Document

• Police Report
• Receipts of replacement Passport
• Hotel bills incurred for replacement of document
• Transportation bills
• Administration charges for obtaining replacement air ticket
• Police Report/Hotel management Report

  Pet Care

• Delayed report from airline
• Written confirmation from the kennel/cattery or pet hotel adivising the original pick-up date and the actual pick-up date

Personal Liability

Do not admit liability or make any offer, promise or payment without our prior consent. Submit all correspondence/documents from third parties for our handling.

	Travel with a Peace of Mind, Travel with AIG Assist™
	Secure, Fast & Easy  Submit Online Proposal Form  You're covered !
	Click here for Travel Insurance Online Quotation / Application

AIG Assist™ Global Travel Insurance is underwritten by American Home Assurance Company, Singapore,
a member of American International Group, Inc. (AIG). Servicing agent: Loh Leng Ngah